Point of sale

Getting started

1 article

• Getting started with ChannelDock POS An overview of the ChannelDock point-of-sale module and how to set it up for the first time.
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Refunds & exchanges

1 article

• Processing POS refunds and exchanges How to refund a POS sale fully or partially, and how to take an item back in exchange for a new one.
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Reporting

1 article

• POS sales overview and shift reports Where to find POS transactions, filter them, and download Z-reports per shift.
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Selling

1 article

• Selling at the POS checkout How to ring up a sale at the ChannelDock POS — scan, pay, and print a receipt.
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Settings

3 articles

• Configuring POS locations and registers How to add the physical stores and registers your team will sell from.
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• Customizing POS receipts Set the logo, header, footer, and details that appear on POS sales and refund receipts.
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• Setting up POS payment terminals How to connect Adyen, Mollie, Stripe, or SumUp card terminals to your POS register.
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Shifts & cash

2 articles

• Cash drawer and cash movements How to log cash in / cash out movements during a shift and keep the drawer reconciled.
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• Opening and closing a POS shift How to open a shift at the start of the day and close it with a Z-report and cash reconciliation.
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