Orders · Manual order entry

Create manual orders without breaking your fulfillment flow

Phone orders, replacement shipments, B2B requests and offline sales should not live in spreadsheets. ChannelDock lets your team enter seller-created orders against the same SKU catalog, warehouse workflow and shipping context used by your marketplace and webshop orders.

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One order queue
for online and offline sales

SKU-aware entry
using your product catalog

Warehouse-ready
Pick & Pack handoff

Manual order workspace

Enter customer, SKU, quantity and shipping details in one controlled flow.
Keep replacements, wholesale requests and staff-created orders visible to operations.
Route the order into the same fulfillment process instead of rebuilding it later.

Use it for: phone sales, retail counter orders, B2B requests, sample shipments, replacement parcels and exceptional customer service cases.

Structured entryNo more free-form order sheets

Catalog controlUse known SKUs and product data

Shipping contextPrepare the order for dispatch

Team visibilitySales and warehouse stay aligned

For every order that does not start in a webshop checkout

Manual order entry turns exceptions into a repeatable process, so your team does not need a separate spreadsheet for every edge case.

Phone and email orders

Capture orders that arrive through sales reps, support desks or account managers without losing operational structure.

Replacement shipments

Create a clean fulfillment record when customer service needs to send a replacement or missing item.

B2B and wholesale requests

Enter orders created after a quote, trade conversation or recurring wholesale agreement.

Offline and POS sales

Bring counter sales and event orders back into the same operational view as marketplace demand.

Samples and internal shipments

Keep sample parcels, influencer shipments and team-requested orders visible to the warehouse.

Exceptional cases

Handle the order that does not fit a marketplace import while still using a controlled fulfillment path.

Replace scattered spreadsheets with a controlled order intake

A manual order should be easy for sales to create and clear for operations to fulfill. ChannelDock keeps the request inside your ecommerce operations platform from the first line item to the warehouse handoff.

“If it needs stock, picking or a label, it deserves to be visible in the same system as every other order.”

Before

Manual requests spread across inboxes, Slack, spreadsheets and handwritten notes.

After

A structured order record that the warehouse can process and the team can track.

For buyer self-service ordering, connect this workflow with the B2B Portal. For retail counters, see the POS system.

From request to pickable order in four steps

Give non-standard orders the same discipline as imported orders, without asking the warehouse to interpret loose instructions.

Enter customer and order details

Create the order with the recipient, order notes and the operational context your team needs.

Add SKUs from your catalog

Select products from the same catalog your marketplace, webshop and warehouse workflows already use.

Prepare fulfillment

Review quantities, shipping context and any internal notes before the order moves to operations.

Process with the warehouse

Use your normal operational workflow: pick, pack, ship and monitor the order alongside imported demand.

For sales and support teams

Give commercial teams a clean way to place orders for customers without inventing a shadow operations process.

Capture negotiated, replacement and offline orders in one place.
Reduce back-and-forth with the warehouse about SKUs and quantities.
Keep exceptional customer requests visible after the conversation ends.

For warehouse operations

Receive manual orders as work, not as vague instructions from a spreadsheet or chat thread.

See the order in the same environment as imported orders.
Use existing fulfillment habits instead of a separate exception lane.
Connect manual volume with Pick & Pack, shipping rules and operational reporting.

Keep control around exceptions

Manual orders are most useful when they stay connected to the guardrails around stock, fulfillment and customer communication.

SKU consistency

Avoid retyping products into separate documents when the catalog already exists.

Operational checks

Use order holds when an order needs extra review before dispatch.

Shipment preparation

Move from order intake to label and packing work without rebuilding the order elsewhere.

Traceable history

Keep staff-created orders visible with the rest of your order operation.

Manual order entry fits into the wider order stack

Use it on its own for occasional exceptions, or combine it with other ChannelDock order features when manual volume grows.

Explore order features View pricing

B2B Portal for customer self-service ordering.
Bulk processing when many orders need the same action.
Order history exports when teams need reporting outside the platform.

Manual order entry FAQ

Common questions from sellers and operations teams.

Manual order entry is the ability to create an order directly in ChannelDock when the request did not arrive automatically from a marketplace or webshop.

Use it for phone orders, email orders, replacement shipments, wholesale requests, event sales, samples and other orders your team creates manually.

No. Manual order entry is best when your team creates the order. The B2B Portal is better when customers should place their own orders through a branded portal.

That is the goal: manual orders should be visible to operations and handled through the same fulfillment discipline as the rest of your order flow.

Customer service can turn a replacement or special request into a clear fulfillment task instead of sending loose instructions to the warehouse.

Start by moving the manual orders your team already creates in spreadsheets or chat into ChannelDock, then connect them with your normal pick, pack and shipping workflow.

Bring every order into one operational flow

Manual order entry keeps offline, replacement and staff-created orders aligned with your warehouse.

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Explore order fulfillment features, compare B2B self-service ordering, or return to the features overview.